Global Response is a leading provider of customer contact solutions, in business 45+ years, with its headquarters located in Margate, FL. We are looking for a dependable Help Desk Technicians to provide help desk support in a Microsoft Windows networking environment. Must be able to work independently and provide quick and accurate results. Requires experience with Microsoft Windows Server (Minimum of 1-2 months), Help Desk Support via phone/hands on, MCSE, A +, Network+, CCNA certifications a big plus!

Key Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements

  • Proven experience as a Help Desk Technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Selected candidates must undergo a background and drug screening

Benefits:

  • Health, Dental, Vision and Supplemental Insurance
  • Child Care Reimbursements
  • 401K
  • Paid Training
  • Paid Personal/Sick and Vacation Time
  • Weekly Pay with the option for DailyPay
  • Growth Opportunities
  • And many more....

Join our growing team of long-term employees.

This position is located at the Margate, FL Headquarters.